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Scientific Transactions in Environment and Technovation

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Scientific Transactions in Environment and Technovation, | 10.20894/STET.116.016.001.006
Year : 2022 | Volume: 16 | Issue: 1 | Pages : 28-32

A Study on Cost Estimation of Information Technology Service Delivery using Service Management System

Abstract :

Cost and revenue are two sides of a coin. Information Technology (IT) services need to be provided seamlessly for enabling users to use a plethora of services in an organisation. These services are used by all departments across the organisation. The IT department of the organisation handles some of the services on a routine manner in order upkeep the health of the systems and network. IT services involves cost and in order to ensure high level of service, organisations needs to invest in IT. The investment keep changing since some of the software and hardware are provided by third party vendors. In order to address different challenges, enterprise has to optimize and update their business operation. Organisations are paranoid of using freeware since client may not accept freeware and they are forced to invest in license based software. Here estimating cost is very important for an organisation in order to achieve a minimum level of profitability. In this paper, we have studied some existing works on cost estimation of service delivery using service management system

Keywords:

Information Technology, Cost Estimation, Networks, Freeware.

Citation: *,

( 2022), A Study on Cost Estimation of Information Technology Service Delivery using Service Management System. Scientific Transactions in Environment and Technovation, 16(1): 28-32

Mr.Veerapathiran K

Correspondence: SULFATH K K


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